Shipping policy

Shipping policy:

  • Shipping charges on our products shall be mentioned at the time of checkout. We do shipping all over the UAE as given in the shipping charges column. The shipping charges wherever applicable are based on basket size.
  • Customers are requested to provide an accurate, complete and valid address and contact details at the time of creating an account to avoid any delays, as we would not be liable if any incorrect address is provided and no refunds may be claimed by the buyer for any delay in delivery of the Products, which was caused due to reasons beyond our control.
  • Please note that billing address refers to the address where a customer receives credit card bills and shipping address refers to the address where the order has to be delivered. You cannot change the shipping address once the order is placed.
  • Once the order is shipped, you can track the order status on our website, and in case of any queries related to shipping and delivery, we request you to contact us via chat or email your query to support@nuegofashion.com
  • After the product is dispatched by us, you will receive the tracking code, with which you can track the status of your purchased product.
  • All prices are inclusive of taxes.
  • We disclaim our liability in case of any delay in the delivery due to unforeseen events or wrong delivery address provided by the customers.

SHIPPING CHARGES:

  1. Free shipping (Next day delivery) on all orders above AED 99.
  2. For all orders below AED 99, a delivery fee will be charged based on the delivery option you select.
EMIRATE 4 HOURS SAME DAY NEXT DAY
Dubai 35 AED 30 AED 20 AED
Other Emirates NA 35 AED 20 AED
Remote Areas NA NA 35 AED
* These charges are inclusive of Cash on Delivery fees.

Delivery management:

DELIVERY TYPE ORDER CUT OFF TIME NOTIFICATION TO CUSTOMER DELIVERY ATTEMPT
Next Day(All over UAE) 2 PM(Monday to Saturday)
  1. SMS notification with AWB# details to customer when the time of Package collection
  2. Call to customer 30 min prior to the delivery.
  3. If first the attempt failed courier delivery will schedule only after reaching the customer over the phone
  1. Next day within 8 PM
  2. Scheduled Delivery Areas / Out of delivery areas (2-7 Working days)
 3 Free attempts
Same Day(All over UAE except Remote areas) 12 PM (Monday to Saturday) Call to customer 30 min prior to the delivery (applicable for COD also) Same day within 9 PM Each additional attempt will be charged as a new delivery
On Demand(only in Dubai) 10 AM till 4.00 PM (Monday to Saturday) Call to customer applicable only if the customer is unavailable at the time of delivery or required location confirmation (applicable for COD also) Within 4 Hrs. from the time of order Each additional attempt will be charged as a new delivery
*Public holidays are excluded
*Remote area list will be populated once you add your address in the cart page on the website.