Frequently Asked Questions

Utilize your phone number for login authentication. A One-Time Password (OTP) is sent via SMS to be keyed in. Once your favourites are added to your cart you can proceed to enter your name and Email address to complete your purchase.

Click on the BE The First To Know section on the lower right-hand side of our website's homepage. Enter your email address and hit the subscribe button.

Simply click the unsubscribe hyperlink located at the bottom of the email you received from us.

We adhere to a 15-day Return Policy, effective from the date of delivery to the consumer. To uphold stringent hygiene standards, products eligible for return must be unused, unwashed, and unworn, and include the attached garment tag. For further details, please refer to our Return Policy Page

Returns eligibility is subject to the return policy Return Policy. For the eligible product returns, please follow these steps:
Visit the My Orders sections under My account :
1. Choose the order and click on the return tab against it.
2. Select the item/s you want to return and select the reason from the "Reason for Return" list as applicable.
3. Select the pick-up address and click on “Proceed”.
4. Depending on the area/PIN code, we offer a Reverse Pickup option with charges borne by us.
5. Click on the “Request Return” tab to successfully register the return request.

Return requests cannot be processed at local stores and must be directed through "My Account". We accept returns for products purchased exclusively from

Type in your search keyword in the search box located at the top right-hand side of every page and press 'Enter' to check your favourites.

Click on the "Size Chart" located just below the size options on the product page. It leads to a dedicated size chart which has a list of pre-defined sizes based on the type of product.

Provide your email ID in the "Notify Me" section adjacent to the unavailable product on the product description page which leads to updates on product availability.

Our shipping services extend to over 26,000+ PIN codes across India. This expansive coverage enables us to reach and deliver our products to a wide array of locations, providing a seamless and inclusive shopping experience for our valued customers.

Please navigate to the "Check Service Availability" section on each product page and enter your PIN code. Our services are continuously expanding, and if we currently do not deliver to your zone, we encourage you to revisit and check for updates, as new PIN codes are regularly added to our service network.

We offer a variety of convenient payment options to enhance your shopping experience: Debit cards, Credit cards, UPI/Wallets, Net Banking & E-Gift cards/Vouchers. In case your bill amount exceeds the E-Gift card/Voucher, you can choose additional prepaid payment options to cover the remaining amount.

We do not impose any hidden charges (inclusive of taxes) on our products. The amount you see in your order summary is the only amount you are required to pay.

In rare situations due to some technical glitch, if your payment couldn't go through, we request you to wait for a few minutes and try again ensuring the correct banking credentials are keyed.

To order a Jockey E-Gift card, you can visit

E-Gift cards/vouchers can be used exclusively on

Rest assured that all Credit card, Debit card, and Net Banking transactions on our platform are processed through a secure encrypted connection. We utilize the Razorpay gateway to ensure the utmost security for the mode of payment you choose.

To contact us for franchise inquiries, please send an email to franchisee@jockeyindia.com and the concerned team will contact you directly should there be any opportunity.

Feel free to reach out to us by sending an email to wecare@jockeyindia.com or reach out to our Customer Care team at Get In Touch for further assistance, and our dedicated team will promptly get in touch with you